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Pega

  • What it is:Pega is a low-code platform for workflow automation, AI-powered decisioning, and enterprise software including customer engagement and robotic process automation.
  • Best for:Large enterprises (1000+ employees) with complex case management needs, Insurance companies and financial institutions, Highly regulated organizations requiring compliance and audit trails
  • Pricing:Starting from $0.45 per case
  • Rating:92/100Excellent
  • Expert's conclusion:Pega RPA is ideal for large enterprises that want a complete solution for Intelligent Automation including process optimization via artificial intelligence, workflow management, etc.
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Reviewed byMaxim Manylov·Web3 Engineer & Serial Founder

What Is Pega and What Does It Do?

Pegasystems Inc. (Pega) is a leader in software for artificial intelligence (AI)-powered business process management (BPM), customer relationship management (CRM), and robotic process automation (RPA). It was founded in 1983 by Alan Trefler as an innovative solution to help businesses make their complicated processes simpler; help them be ready for the future; and create meaningful results for their organizations using one integrated platform. Pega provides solutions to major global corporations including the financial service industry, the health care industry, the insurance industry, and the government sector.

Active
📍Cambridge, MA
📅Founded 1983
🏢Public
TARGET SEGMENTS
Financial ServicesHealthcareInsuranceGovernmentCommunications

What Are Pega's Key Business Metrics?

📊
40+
Years in Business
🏢
3,300+
Employees
👥
Fortune 500 companies including HSBC, Coca Cola
Customers
📊
$2.14B+ (historical)
Market Cap
📊
$300M (1996)
IPO Raised
Rating by Platforms
4.5/ 5
G2 (1,000 reviews)

How Credible and Trustworthy Is Pega?

92/100
Excellent

Pegasystems is an established and publicly-traded company that has been providing solutions for enterprise-wide AI and automation for over 40 years and has solid financial backing and a long history of successful implementations with Fortune 500 companies.

BREAKDOWN
Product Maturity95/100
Company Stability95/100
Security & Compliance90/100
User Reviews88/100
Transparency85/100
Support Quality90/100
TRUST SIGNALS
Publicly traded since 1996Used by Fortune 500 enterprises40+ years AI innovation historyIndustry-specific compliance solutions

What is the history of Pega and its key milestones?

1983

Company Founded

The founder, Alan Trefler, started Pega with his own money ($25,000) he made playing chess while in college and created a new way of managing business processes.

1996

Initial Public Offering

Pega went public (NASDAQ) and raised about $300M to grow the organization and develop new products.

2010s

Shift to Customer Engagement

Pega expanded its solutions to provide complete CRM and direct-to-customer solutions.

2018

Acquisition of OpenSpan

Pega acquired OpenSpan to expand Pega's Robotic Process Automation (RPA) capability for enterprise-wide business operations.

2019

Pega Infinity Launch

Pega introduced a unified software suite that combined all of its previous solutions including BPM, CRM, AI, and Digital Process Automation (DPA).

What Are the Key Features of Pega?

📊
Pega Platform
A unified low-code platform that included BPM, CRM, RPA, AI powered decisioning, Case Management, and Mobile capabilities for Enterprise-Wide Digital Transformation.
✨
AI-Powered Decisioning
Pega introduced real-time AI Decision Automation that optimized business rules and customer interaction across multiple applications.
✨
Robotic Process Automation (RPA)
Pega also expanded its intelligent automation capabilities through the OpenSpan acquisition and provided a seamless integration with its customers' current systems allowing for the automation of repetitive tasks.
✨
Pega Customer Service
Pega provides omnichannel support with AI automation to deliver personalized customer experiences and provide real-time next-best-action recommendations to customers.
✨
Sales and Marketing Automation
Pega offers AI driven tools for Lead Management, Opportunity Tracking, Personalized Campaigns, and Behavior Prediction. Text Between BEGIN_TEXT and END_TEXT (reworded):
✨
Workforce Intelligence
Evaluates how employees work to find where they can improve their efficiency and productivity overall as an operation.
✨
Industry-Specific Solutions
Has pre-set up applications for financial services, health-care, insurance and government with a faster rollout time than other platforms.

What Technology Stack and Infrastructure Does Pega Use?

Infrastructure

Cloud and on-premises deployment options with enterprise scalability

Technologies

Low-code PlatformJavaJavaScriptAI/ML Frameworks

Integrations

CRM SystemsERPLegacy ApplicationsCloud Services

AI/ML Capabilities

AI-powered decisioning, robotic automation, and business rules management with 40+ years of AI innovation including early agent technology

Inferred from product descriptions and company history; detailed technical specs from official documentation

What Are the Best Use Cases for Pega?

Financial Services Teams
Uses AI-driven BPM and decisioning to automate compliance, on-boarding of customers and risk management across all types of regulatory environments.
Healthcare Organizations
Allows for automated workflow of patient services, claims processing and care coordination while meeting industry standards for compliance.
Insurance Companies
Quickly processes policy underwriting, claims adjudication, and customer service through its pre-built industry solutions and RPA.
Government Agencies
Provides digitized citizen services, case management, and process automation with a secure, scalable platform designed for enterprises.
Customer Service Centers
Provides a personalized experience for consumers across all channels in real-time using AI-driven decisioning and orchestrating a consumer's best action at that moment.
NOT FORSmall Businesses (<50 employees)
Is too complex for smaller-scale businesses and is better used by SMB-focused lightweight CRM solutions.
NOT FORReal-time High-Frequency Trading
Does not meet the sub-millisecond latency requirement; it is intended for enterprise process automation.

How Much Does Pega Cost and What Plans Are Available?

Pricing information with service tiers, costs, and details
☐Service$CostℹDetails🔗Source
Low-Code Factory Edition$0.45 per caseSimple workflows for individuals or small workgroups. App Studio with limitations (no child cases). Process AI and robotics require add-ons.FlowForma, SaaSworthy
Standard Edition$0.80 per caseDepartmental automations with multiple channels and advanced workflow needs. Includes Dev Studio. Some AI and robotics features are add-ons.FlowForma, SaaSworthy
Enterprise EditionCustom quoteLarge-scale, customer-facing, mission-critical workflows with full AI decisioning. Includes Pega GenAI Suite, robotics, Process AI, Email Bot, and advanced automation.FlowForma, SaaSworthy
Minimum Commitment350,000 cases/year minimumAnnual billing on 3-year contract. Additional cases sold in blocks of 150,000. 500 named-user minimum.FlowForma
Additional CostsVariesPega Cloud, Customer Decision Hub, Dev/QA/UAT environments, implementation, developers, and ongoing support not included in base pricing.FlowForma
Free TrialAvailableFree trial available for evaluation.SaaSworthy
Low-Code Factory Edition$0.45 per case
Simple workflows for individuals or small workgroups. App Studio with limitations (no child cases). Process AI and robotics require add-ons.
FlowForma, SaaSworthy
Standard Edition$0.80 per case
Departmental automations with multiple channels and advanced workflow needs. Includes Dev Studio. Some AI and robotics features are add-ons.
FlowForma, SaaSworthy
Enterprise EditionCustom quote
Large-scale, customer-facing, mission-critical workflows with full AI decisioning. Includes Pega GenAI Suite, robotics, Process AI, Email Bot, and advanced automation.
FlowForma, SaaSworthy
Minimum Commitment350,000 cases/year minimum
Annual billing on 3-year contract. Additional cases sold in blocks of 150,000. 500 named-user minimum.
FlowForma
Additional CostsVaries
Pega Cloud, Customer Decision Hub, Dev/QA/UAT environments, implementation, developers, and ongoing support not included in base pricing.
FlowForma
Free TrialAvailable
Free trial available for evaluation.
SaaSworthy
💡Pricing Example: Mid-sized organization with 500,000 annual cases on Standard Edition
Standard Edition Base (500,000 cases)$400,000/year
$0.80 per case × 500,000 cases
With Additional Infrastructure & Support$500,000-$1,000,000+/year
Includes Pega Cloud, environments, implementation, ongoing support
💰Savings:Real cost significantly exceeds per-case pricing due to mandatory minimums and add-ons

How Does Pega Compare to Competitors?

FeaturePegaAppianOutSystemsMicrosoft Power Apps
Starting Price$0.45-$0.80 per case$0/month (limited)$0/month (100 users)$20/user/month
Free TierNoYes (limited support)Yes (100 end-user cap)Yes (30-day trial)
User Minimum500 named-user minimumNo minimumNo minimumNo minimum
Case Volume Minimum350,000 cases/yearNo minimumNo minimumNo minimum
Enterprise SSOYesYesYesYes
AI/DecisioningGenAI Suite (full features)YesYes (separate licensing)Copilot integrated
Robotics/RPAYes (included in Enterprise)YesYesLimited
3-Year Contract RequirementYesNoNoNo
On-Premise OptionYesYesYesPartial (Power Platform on-prem)
Support Level24/7 Enterprise24/7 available24/7 available24/7 available
Starting Price
Pega$0.45-$0.80 per case
Appian$0/month (limited)
OutSystems$0/month (100 users)
Microsoft Power Apps$20/user/month
Free Tier
PegaNo
AppianYes (limited support)
OutSystemsYes (100 end-user cap)
Microsoft Power AppsYes (30-day trial)
User Minimum
Pega500 named-user minimum
AppianNo minimum
OutSystemsNo minimum
Microsoft Power AppsNo minimum
Case Volume Minimum
Pega350,000 cases/year
AppianNo minimum
OutSystemsNo minimum
Microsoft Power AppsNo minimum
Enterprise SSO
PegaYes
AppianYes
OutSystemsYes
Microsoft Power AppsYes
AI/Decisioning
PegaGenAI Suite (full features)
AppianYes
OutSystemsYes (separate licensing)
Microsoft Power AppsCopilot integrated
Robotics/RPA
PegaYes (included in Enterprise)
AppianYes
OutSystemsYes
Microsoft Power AppsLimited
3-Year Contract Requirement
PegaYes
AppianNo
OutSystemsNo
Microsoft Power AppsNo
On-Premise Option
PegaYes
AppianYes
OutSystemsYes
Microsoft Power AppsPartial (Power Platform on-prem)
Support Level
Pega24/7 Enterprise
Appian24/7 available
OutSystems24/7 available
Microsoft Power Apps24/7 available

How Does Pega Compare to Competitors?

vs Appian

Both are used for enterprise automation but Pega is primarily for case management and decision-heavy workflows while Appian is for low-code process automation. Appian also has a more flexible pricing plan with no required minimums, while Pega requires a minimum of 500 users and 350,000 cases. While Pega may appear to be less costly based on a per-case basis it will become costlier at larger scales.

Use Pega if your business needs a sophisticated, case-driven workflow system. Use Appian if your company needs flexible, low-code automation that doesn't have many barriers to entry.

vs OutSystems

OutSystems is a low-code platform for developing applications quickly and rapidly; Pega is a platform for enterprise-level process automation and decisioning. OutSystems has a free tier with a 100 end-user limit; Pega does not have a free tier. OutSystems is more developer-centric while Pega is more centric to business use. Both provide a platform for large enterprises however each targets a unique problem.

Use OutSystems if your company needs to build custom applications. Use Pega if your company needs an automated workflow system with intelligence (i.e., the ability to make decisions).

vs Microsoft Power Apps

A lot of money (and a significant number of users -- 500) and long-term contracts (multi-year) are needed for Pega. Pega has a very large user base (over 18,000) but you need a big organization to use it. The cost for Power Apps is much less than for Pega ($20/user/month) and there are no minimum users or contract lengths required by Power Apps. Only Pega can do the advanced things that Pega does as well as it does them. For example, Pega has robotics which is a way of automating tasks using computer vision, while Power Apps has some basic robotic capabilities built-in but they require a developer.

Use Power Apps if your company is budget-constrained and exists within the Microsoft ecosystem. Use Pega if your company is a large enterprise and needs advanced artificial intelligence-based decisioning and/or complex automation.

vs ServiceNow

ServiceNow has a full range of features including IT service management, ITSM and workflow management. While Pega does have some IT service management features, its main focus is on workflow and process automation and case management. While ServiceNow uses a custom pricing model for each customer, Pega uses a hybrid pricing model based on the number of cases and users. ServiceNow also has a much larger installed base and a more established community of users and partners than Pega.

If your company is focused on IT service management, then ServiceNow is probably the best choice. If your company is focused on process-intensive case management and decisioning, then Pega is probably the better option.

What are the strengths and limitations of Pega?

Pros

  • Advanced AI-based decisioning — Pega's GenAI Suite and Customer Decision Hub allow intelligent workflow routing and decision automation.
  • Enterprise-scale case management — Designed for complex, multi-channel workflows that need sophisticated state management.
  • Complete RPA capabilities are included — Enterprise Edition includes robotics and process automation without a separate license.
  • Flexibility in deployment options — Supports both Pega Cloud and on-premise deployments.
  • Ready for compliance — Built for regulated industries with auditing and governance capabilities.
  • Maturity — An established player in the enterprise space with a mature ecosystem of third party integrations and partners.

Cons

  • Extremely pricey for smaller/mid-sized businesses — The mandatory 500-user minimum and 350,000-case/yr min for large enterprise accounts prevents many businesses from being able to afford Pega
  • There are "hidden" costs built into the pricing model — The per-case pricing seems relatively straightforward however there are other hidden costs such as infrastructure, environments, etc that can reach hundreds of thousands to million dollars a year
  • Very difficult implementation — This platform requires a highly skilled Pega developer, and most implementations require a substantial amount of professional services and will extend your project timeline
  • Steep learning curve — With its complex design, it is extremely difficult to find anyone with the skills to train you on this product, and once you've invested so much time and money into this solution, it is very difficult to switch vendors due to the amount of training you have invested in them.
  • Little ability to adjust your pricing — 3-yr contracts with enforcement and case blocks (150,000) restricts your ability to easily reduce your user base.
  • Extremely high Total Cost of Ownership — In addition to the initial licensing fees, Pega Cloud, Dev/QA/UAT environments, and additional Ongoing Support Costs all contribute to an unpredictable total cost of ownership.
  • Difficult to get out of a contract — Due to the complexity of configuration and the fact that your employees are likely to be experts on this product, switching vendors is typically both costly and risky.

Who Is Pega Best For?

Best For

  • Large enterprises (1000+ employees) with complex case management needs — Pega’s architecture and pricing is geared towards enterprise scale solutions. Only larger enterprises will have the budget to meet the 500-user minimum and 350,000-case commitment.
  • Insurance companies and financial institutions — Pega performs exceptionally well in case driven, decision intensive workflow areas which include claims processing, underwriting, and customer service.
  • Highly regulated organizations requiring compliance and audit trails — Comprehensive compliance, governance and auditing features included for the health care, financial and government sectors.
  • Organizations with existing Pega investments — Adding functionality to an existing deployment is generally less expensive than implementing a new one.

Not Suitable For

  • Small and mid-market companies (under 500 employees) — Because of the mandatory minimums Pega is often economically unfeasible for many business users. A better option may be Appian, OutSystems, or Microsoft Power Apps.
  • Budget-conscious teams with limited IT resources — Because of the high costs associated with implementation, and the cost of ongoing support and the requirement for specialized developers, a lower cost alternative such as Power Apps or Zapier would likely be the best choice.
  • Organizations with simple, straightforward automation needs — For simpler workflow applications, the level of complexity of Pega is probably too much to handle. A lower cost alternative would likely be a good idea, perhaps something like Zapier, Make, or Power Automate.
  • Teams preferring flexible, short-term contracts — The only option available are 3 year mandatory contracts with rigid pricing based upon the number of cases you will have. There may be an alternative by utilizing a platform that offers month-to-month options.

Are There Usage Limits or Geographic Restrictions for Pega?

Minimum User Requirement
500 named-user minimum, billed annually on 3-year term
Minimum Case Volume
350,000 cases per year minimum commitment
Additional Case Blocks
Extra cases sold in blocks of 150,000, enforcing cost escalation even for modest growth
Contract Term
3-year minimum commitment required; limited flexibility to scale down
App Studio Limitations
Low-Code Factory Edition lacks child case support and advanced automation features
Infrastructure Costs
Pega Cloud, Dev/QA/UAT environments, and support not included in base case pricing
Enterprise Edition Features
Full Pega GenAI Suite, robotics, Process AI, and Email Bot only available in Enterprise (custom quote) tier
Geographic Availability
Available globally through Pega Cloud and on-premise deployments

Is Pega Secure and Compliant?

Enterprise Security ArchitectureBuilt for enterprise deployments with multi-region cloud infrastructure and on-premise options
Audit LoggingComprehensive audit trails of all workflow actions, case transitions, and user activities for compliance
Access ControlRole-based access control (RBAC) and fine-grained permissions for workflow and case management
Cloud SecurityPega Cloud deployment includes cloud infrastructure security with data isolation and multi-tenancy options
Data ProtectionSupport for both cloud and on-premise deployments with encryption capabilities for sensitive data
Integration SecuritySecure APIs and integration frameworks for connecting to other enterprise systems
Regulatory ComplianceDesigned for regulated industries including insurance, financial services, healthcare, and government with audit-ready architecture

What Customer Support Options Does Pega Offer?

Channels
Available for all support tiersAvailable for Enterprise customersComprehensive online documentation at docs.pega.comPega Developer Network (PDN) with community support
Hours
Business hours for standard support; 24/7 for Enterprise tier
Response Time
Standard: 24-48 hours. Enterprise: Priority response with dedicated support
Specialized
Dedicated customer success managers for Enterprise accounts
Support Limitations
•Free tier limited to community support and documentation
•Premium phone support only available for Enterprise customers

What APIs and Integrations Does Pega Support?

API Type
REST API with comprehensive integration capabilities
Authentication
API-based credential management and centralized platform access
Third-Party Integrations
Integrates with multiple enterprise applications across telecom, retail, manufacturing, insurance, healthcare, and other industries
Integration Method
Seamless integration with Pega's low-code platform for RPA bots, Process AI, Process Mining, and Agentic AI
Documentation
Official documentation available at docs.pega.com with product overviews and technical guides
Use Cases
Automate workflows, integrate legacy systems, exchange data between applications, trigger automations programmatically

What Are Common Questions About Pega?

Pega RPA is a cloud-based automation solution for enterprises. The product provides organizations with a means to create automated documentation processes and repetitive tasks through use of bots. Pega RPA has two types of automation; attended RPA (user interactive) and unattended RPA (in the background). Attended RPA eliminates the need for users to perform manual data entry and increases productivity. The same applies to unattended RPA for backend, high volume repetitive work.

Pega RPA includes several key features including; Robot Studio, which enables organizations to design their automation processes. Additionally, it includes Robot Manager which provides organizations with a means to analyze the performance of their automation bots as well as, enables them to make adjustments as needed. Pega RPA also includes, attended and unattended automation capabilities, Optical Character Recognition (OCR), which enables organizations to process documents, and provides organizations with configurable workflows. The configurable workflows enable organizations to build customized workflows specific to their needs and requirements. Finally, Pega RPA enables organizations to integrate their automation solutions with Pegasa AI and Process Optimization Tools.

In addition to enabling organizations to automate their repetitive, high volume processes, Pega RPA also provides organizations with a unified platform that includes integration of automation with AI, Process Mining, and Agentic AI. The unified platform provides organizations with the ability to utilize a combination of X-Ray Vision Technology provided by Pega, which enables organizations to quickly and accurately build their automation processes, and workflow automation with Business Rule Management and Predictive Analytics in one enterprise grade platform.

Yes, Pega RPA provides organizations with the ability to work with multiple applications at once through use of API-based integrations and UI automation. Through use of the multiple application integrations and UI automation, Pega RPA provides organizations with the ability to move data between multiple systems, capture information from documents, and execute cross-application workflows automatically.

Attended RPA provides organizations with the ability to provide users with the capability to interact with bots on their desktops, thereby increasing user productivity and supporting up to 90% of manual work being automated. Unattended RPA provides organizations with the ability to allow bots to operate in the background automatically without human intervention and handle high volume backend repetitive work.

Yes, Pega RPA provides organizations with the ability to process PDF files with OCR (Optical Character Recognition) capabilities that can scan and extract information from documents and multiple sources, thereby automating document-based workflows.

Organizations within the telecommunications, retail, manufacturing, insurance, transportation, healthcare, media, energy, and many other industries with repetitive, high volume processes can benefit from the use of Pega RPA.

Pega RPA can work with legacy or modern web-based systems using API connections, UI automation, and integrating directly into workflows of the Pega Platform. It will do this without making any major modifications to the existing systems.

Pega has many resources available for their users including an online community called the Pega Developer Network, and they provide dedicated support for all their Enterprise customers. In addition to these forms of support, Pega offers its users comprehensive documentation which include product overviews, setup guides, and examples of how the products can be implemented.

Is Pega Worth It?

Pega RPA represents an advanced, Enterprise-level automation platform that uniquely combines the capabilities of Robotic Process Automation with Artificial Intelligence, Process Mining, and Business Rule Management all within a single platform. As such, the platform is well-suited to handle large, high volume automations across multiple systems; however, the platform does require a significant investment of time and money in terms of the expertise needed to implement. The Pega RPA is best positioned for Enterprise customers who are willing to invest in a full-scale automation strategy.

Recommended For

  • Large Enterprises with high-volume, repetitive back-office processes
  • Organizations that have complex multi-application environments that require cross-system automation.
  • Organizations that want integrated automation, artificial intelligence, and process optimization in one platform.
  • Organizations in regulated industries that need governance, compliance tracking, and business rule management.
  • Organizations with dedicated automation teams and resources to implement the solution.

!
Use With Caution

  • Mid-Market organizations with limited automation experience – Requires Skilled Implementation Partners.
  • Organizations looking for rapid time to value – Pega implementations usually take 3-6 months.
  • Teams looking for easy-to-use, point-solution automation – The platform's capability is likely to be overkill.
  • Budget-Constrained Organizations – Pega is a Premium Tier Solution.

Not Recommended For

  • Small Businesses looking to automate Simple Workflows – More Appropriate for Lightweight RPA Tools.
  • Teams looking for Pre-Built Integrations Without Customization – Will Require Custom Development.
  • These are organizations that are trying to avoid what is called "vendor lock-in." Vendor lock-in refers to when an organization becomes heavily dependent on one specific provider to deliver a product or service. Pega offers tight integration with their overall ecosystem which helps prevent this from occurring.
  • These are companies that need to deploy something quickly with a minimal learning curve.
Expert's Conclusion

Pega RPA is ideal for large enterprises that want a complete solution for Intelligent Automation including process optimization via artificial intelligence, workflow management, etc.

Best For
Large Enterprises with high-volume, repetitive back-office processesOrganizations that have complex multi-application environments that require cross-system automation.Organizations that want integrated automation, artificial intelligence, and process optimization in one platform.

What do expert reviews and research say about Pega?

Key Findings

Pega RPA is a mature, enterprise-class automation platform recognized by Gartner that brings together Robotic Process Automation, Artificial Intelligence, Business Rule Management, and Process Mining into a single platform. It also supports both Attended Automation and Unattended Automation. Advanced Document Processing is supported through Optical Character Recognition. It is designed to work within a Low-Code Development Ecosystem as well. Starbucks has successfully utilized Pega's automation capabilities to save thousands of hours performing manual tasks and created sustainable value – a great example of a successful Enterprise Implementation.

Data Quality

Excellent - comprehensive public information from official Pega website, product documentation, Gartner recognition, technical blogs, and customer case studies. Product features and capabilities verified across multiple authoritative sources.

Risk Factors

!
Large-scale, high-complexity implementations will require a team of highly-skilled professionals or a reputable Consulting Partner.
!
Priced as a premium offering for use by Enterprise customers.
!
Steeper Learning Curve than some of the less expensive RPA offerings.
!
Longer Implementation Timelines may result in delayed Return-on-Investment.
Last updated: February 2026

What Additional Information Is Available for Pega?

Gartner Recognition

Pega Platform was recognized in the 2025 Gartner Magic Quadrant for BOAT Platforms where analysts noted that Pega "stands out for its ability to bring together workflow automation and case management in a single, unified platform underpinned by a robust business rule management system and predictive analytics."

Enterprise Customer Success

Starbucks used Pega's automation capabilities to save thousands of hours in manual labor while creating sustainable value – a great example of a real-world ROI for Enterprise Implementations.

Product Innovation

Pega continues to enhance their automation capabilities with X-Ray Vision Technology to allow for faster automation build-out, AI-Powered Auto-Balancing for resource optimization, and Agentive AI for End-To-End Intelligent Automation.

Developer Ecosystem

Pega Developer Network (PDN) offers access to PDN’s various resources, sample applications, documentation and also supports the developer communities. The newest version of Robot Studio is 8.0 and can be used for creating automations with minimal Pega Platform requirements of 7.2.1 or higher.

Industry Coverage

Pega RPA has been implemented across many different types of industries such as telecom, retail, manufacturing, insurance, transportation, health care, media and energy and each of these have their own unique automation patterns and best practices.

Blueprint Initiative

Pega Blueprint is an initiative that will enable organizations to transform their operations into automated processes by enabling them to get ready for AI driven Intelligent Automation at scale.

What Are the Best Alternatives to Pega?

  • •
    UiPath: This is a leading-edge RPA solution that has a large enterprise customer base and has all the capabilities needed to automate an organization’s processes. It has a similar focus on enterprise customers and capabilities but has had a longer history of providing this type of solution to its customers. This would be better for organizations that have a dedicated team focused on RPA. Both UiPath and Pega are premium solutions and both have advantages. Pega has an advantage because it has integrated AI and Process Mining. (www.uipath.com)
  • •
    Automation Anywhere: Enterprise RPA solution provider with a cloud native architecture and integrated AI capabilities. Pega is competitive to Automation Anywhere in terms of features and complexity and has the same level of attended and unattended automation capability. Better for organizations that prefer a cloud first strategy. Both have the same level of enterprise pricing and the same level of implementation complexity. (www.automationanywhere.com)
  • •
    Blue Prism: Leading RPA solution provider for security and governance within regulated industries. Less complex than Pega and less capable but has a narrow focus on pure RPA. Better for organizations that have very high levels of regulation and RPA governance is paramount. (www.blueprism.com)
  • •
    Zapier: Low code integration and automation platform with over 5,000 pre-built app connectors. Much simpler and cheaper than Pega, but has no ability to process documents or automate complex user interfaces. Better for smaller to mid-market organizations that need simple application based automation. While it cannot deliver the power that Pega delivers, it is much easier and faster to implement. (www.zapier.com)
  • •
    Make (formerly Integromat): An automated visual integration platform with robust data transformation capability. Has a lower price point compared to Pega however, does not have the ability to automate UI as well as process documents for legacy systems. Suitable for groups looking to automate workflows using data. Implementation cost is similar to Pega but lower. (make.com)
  • •
    Microsoft Power Automate: A cloud-based workflow automation system which is also integrated with Microsoft 365 and Azure. The strongest benefit to this solution is for organizations which are already heavily invested in the Microsoft products such as Teams/Office. Does not have an equivalent level of automation for legacy systems or complex automation as Pega has. (microsoft.com/power-automate)

What Are Pega's Rpa Automation Metrics?

Thousands
Customers
Enterprise-scale
Processes Automated
Thousands of hours
Time Saved
Up to 90%
Manual Work Automated

What Rpa Bot Capabilities Does Pega Offer?

Attended RPA

Users utilize bots on their desktops to increase productivity

Unattended RPA

Bots operate independently in the background and require no human interaction

Multi-function Bots

Bots which allow workers to accomplish more work using less time

Self-healing Bots

Bots which automatically recover and adapt

X-ray Vision

Patented technology for creating automation at faster and more accurate rates

What Is Pega's Rpa Deployment Options?

Cloud
Fully managed SaaS platform
On Premise
Supported with enterprise infrastructure
Hybrid
Seamless integration with Pega low-code platform
Orchestration
Robot Manager for centralized control

What Rpa Ai Ml Capabilities Does Pega Offer?

Pega Agentic AI

Artificial intelligence agents working alongside robotic process automation (RPA) bots

Pega Process AI

Real-time artificial intelligence for optimizing and making decisions about workflows

Machine Learning

Predictive analytics and adaptive learning

Process Mining

Discovery and optimization of processes

Auto-balancing

Use of artificial intelligence to optimize how you use your robot resources

What Rpa Integration Ecosystem Does Pega Support?

Pega PlatformLegacy SystemsMainframeSaaS ApplicationsCitrixJava ApplicationsChromeFirefoxIE

What Is Pega's Rpa Developer Tools?

Robot Studio
Easy-to-use visual automation design environment
Robot Manager
Manage work queues, monitor performance, enable self-healing
Low-code Design
Rapid visual design with full programmatic API
Event-driven
Architecture for process discovery and alerts

What Rpa Governance Analytics Does Pega Offer?

Robot Manager

One single user-friendly interface to monitor and manage your bots

Enterprise Governance

Controls for testing, reuse and compliance

Performance Analytics

Analysis and optimization of performance of your bots

Audit Capabilities

Complete tracking of all activities for compliance purposes

ROI Tracking

Tracking of time and cost savings for your organization

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