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Tidio

  • What it is:Tidio is an all-in-one customer service platform with AI agents like Lyro, live chat, ticketing, and multichannel support for businesses.
  • Best for:Growing e-commerce stores, Small-medium teams (1-20 agents), Volume-based support operations
  • Pricing:Free tier available, paid plans from $0/mo
  • Rating:82/100Very Good
  • Expert's conclusion:Tidio is best suited for small to medium-sized businesses (SMBs) or e-commerce sites that need an affordable way to utilize AI automation for customer service across a variety of channels without being overly complicated.
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Reviewed byMaxim Manylov·Web3 Engineer & Serial Founder

What Is Tidio and What Does It Do?

Tidio provides SaaS (Software as a Service) solutions for customer service which include live chat, AI chatbots, and various automation tools for e-commerce, and other industries. Tidio was founded in 2013 by Marcin Wiktor and Tytus Gołas. With this tool, companies can offer their customers 24/7 customer service while also driving additional sales. Tidio is an international company that has its main office located in Szczecin, Poland, and a second office in San Francisco.

Active
📍Szczecin, Poland
📅Founded 2013
🏢Private
TARGET SEGMENTS
E-commerceFintechEducationTravelSmall BusinessesMicro Businesses

What Are Tidio's Key Business Metrics?

🏢
200+
Employees
💵
$29.4M
Annual Revenue
📊
$27M
Total Funding
📊
$25M Series B
Latest Funding
Rating by Platforms
4.7/ 5
G2 (1,200 reviews)

How Credible and Trustworthy Is Tidio?

82/100
Good

An established company with over ten years of experience in customer service automation, has received solid funding, and has a significant number of users for its customer service automation solution, however, there are discrepancies in the locations of the company’s headquarters.

BREAKDOWN
Product Maturity85/100
Company Stability80/100
Security & Compliance75/100
User Reviews85/100
Transparency80/100
Support Quality82/100
TRUST SIGNALS
Series B funded with $27M total$29.4M annual revenue200+ employees globallyServing e-commerce and multiple sectors

What is the history of Tidio and its key milestones?

2013

Company Founded

In 2013, Marcin Wiktor and Tytus Gołas founded Tidio as a customer service platform for small businesses in Szczecin, Poland.

2022

Series B Funding

In addition to previous rounds of funding, Tidio completed a $25M series B funding round, bringing the total amount of funding to $27M.

What Are the Key Features of Tidio?

✨
Live Chat
To provide instant customer service and interact with your website visitors in real time, through a live chat function that allows you to instantly communicate with them.
✨
AI Chatbots
Using automated conversational agents that can answer frequently asked questions 24 hours a day, seven days a week, while at the same time qualifying leads.
✨
Customer Service Automation
Automates support processes with automation, ticketing, and analytics.
🔗
Email Marketing Integration
Combines chat data from your customer service platforms with email campaign information to allow you to create customized marketing messages to your customers.
✨
Real-time Analytics
Provides you with insights into the behavior of your visitors, the performance of your chats, and potential sales opportunities.
💬
Multilingual Support
Offers a 24/7 customer service experience to your customers from all around the world using localized chat and bot experiences.

What Technology Stack and Infrastructure Does Tidio Use?

Infrastructure

Cloud-based SaaS with global CDN

Technologies

JavaScriptReactNode.jsPython

Integrations

ShopifyWordPressWooCommerceFacebook MessengerInstagramEmail Marketing Tools

AI/ML Capabilities

AI-powered chatbots with natural language processing for automated customer interactions and intent recognition

Inferred from product type and standard customer service platforms; specific details from job postings and integrations

What Are the Best Use Cases for Tidio?

E-commerce Store Owners
Supports your business by providing 24/7 customer service, recovering lost sales via chat, and increasing your conversion rates by sending proactive messages to your customers.
Small Business Customer Service Teams
Allows you to automate frequently asked questions (FAQs) and simple inquiries with AI chatbots so you can lower your response times, and reduce your costs for responding to large volumes of inquiries.
SaaS Product Support Managers
Connects your live chat and chatbot functionality with your help documentation to improve the on-boarding process for your customers and resolve issues quicker for your customers.
NOT FOREnterprise Contact Centers
Does not have advanced features for large enterprises such as full omnichannel routing or custom SLA capabilities that many larger companies require for growth.
NOT FORHigh-security Financial Institutions
Does not have detailed compliance statements, therefore does not meet the stricter requirements for data compliance.

How Much Does Tidio Cost and What Plans Are Available?

Pricing information with service tiers, costs, and details
☐Service$CostℹDetails🔗Source
Free$0/mo50 billable conversations, Flows up to 100 visitors/mo, live chat, ticketing, mobile app, social media integrations—
Starter$24.17/mo100 billable conversations, 50 Lyro AI conversations (one-off), 100 Flows visitors, live chat & ticketing, basic analytics, operating hours—
GrowthStarts at $49.17/moCustom billable conversations (250-1000+), analytics, live visitors list, AI reply assistant, 24/5 support, add-ons for Lyro/Flows extra—
PlusStarts at $749/moCustom conversations, departments, multiproject, custom branding, ticketing automations, dedicated Success Manager, OpenAPI, custom limits—
PremiumContact for pricingCustom conversations, 3000+ Lyro AI conversations, 50% resolution rate guarantee, pay-per-resolution, mobile SDK, SSO, compliance—
Lyro AI Agent Add-onStarts at $39/mo50 conversations, scales with volume (100/150/200/300/500+), separate from base plans—
Flows Add-onStarts at $29/mo2000+ triggers/visitors, scales to 150k+ or unlimited based on volume—
7-day Free TrialFreeAvailable on paid plans, full features access—
Free$0/mo
50 billable conversations, Flows up to 100 visitors/mo, live chat, ticketing, mobile app, social media integrations
Starter$24.17/mo
100 billable conversations, 50 Lyro AI conversations (one-off), 100 Flows visitors, live chat & ticketing, basic analytics, operating hours
GrowthStarts at $49.17/mo
Custom billable conversations (250-1000+), analytics, live visitors list, AI reply assistant, 24/5 support, add-ons for Lyro/Flows extra
PlusStarts at $749/mo
Custom conversations, departments, multiproject, custom branding, ticketing automations, dedicated Success Manager, OpenAPI, custom limits
PremiumContact for pricing
Custom conversations, 3000+ Lyro AI conversations, 50% resolution rate guarantee, pay-per-resolution, mobile SDK, SSO, compliance
Lyro AI Agent Add-onStarts at $39/mo
50 conversations, scales with volume (100/150/200/300/500+), separate from base plans
Flows Add-onStarts at $29/mo
2000+ triggers/visitors, scales to 150k+ or unlimited based on volume
7-day Free TrialFree
Available on paid plans, full features access
💡Pricing Example: Small team with 1000 conversations/mo + 50 AI resolutions
Growth Base$180/mo
~1000 conversations on Growth plan
Growth + Lyro$212.50/mo
$180 base + $32.50 for 50 Lyro conversations
💰Savings:Annual billing saves ~17% on base plans

How Does Tidio Compare to Competitors?

FeatureTidioZendeskIntercomFreshchat
Core FunctionalityAI Agent + Live Chat + FlowsAI add-ons + TicketingSeat-based AI + ChatPer-seat + Bot sessions
Pricing ModelConversation-basedPer-seat + AI extraPer-seat + usagePer-seat + bot overages
Starting Price$0 Free / $24/mo$19/seat$29/seat$19/seat
Free TierYes (50 convos)Limited trialNoNo
Enterprise FeaturesSSO, Compliance (Premium)Yes (high cost)Yes (Expert plan)Yes (Enterprise)
API AvailabilityOpenAPI (Plus+)YesYesYes (higher tiers)
Integration CountSocial + HelpdesksExtensiveExtensive + SMSChannel-gated
Support Options24/5 (Growth+), Dedicated (Plus)24/7 premiumEmail/chatEmail (higher tiers)
Security CertificationsGDPR, Compliance (Premium)SOC2, GDPRSOC2, GDPRGDPR
Core Functionality
TidioAI Agent + Live Chat + Flows
ZendeskAI add-ons + Ticketing
IntercomSeat-based AI + Chat
FreshchatPer-seat + Bot sessions
Pricing Model
TidioConversation-based
ZendeskPer-seat + AI extra
IntercomPer-seat + usage
FreshchatPer-seat + bot overages
Starting Price
Tidio$0 Free / $24/mo
Zendesk$19/seat
Intercom$29/seat
Freshchat$19/seat
Free Tier
TidioYes (50 convos)
ZendeskLimited trial
IntercomNo
FreshchatNo
Enterprise Features
TidioSSO, Compliance (Premium)
ZendeskYes (high cost)
IntercomYes (Expert plan)
FreshchatYes (Enterprise)
API Availability
TidioOpenAPI (Plus+)
ZendeskYes
IntercomYes
FreshchatYes (higher tiers)
Integration Count
TidioSocial + Helpdesks
ZendeskExtensive
IntercomExtensive + SMS
FreshchatChannel-gated
Support Options
Tidio24/5 (Growth+), Dedicated (Plus)
Zendesk24/7 premium
IntercomEmail/chat
FreshchatEmail (higher tiers)
Security Certifications
TidioGDPR, Compliance (Premium)
ZendeskSOC2, GDPR
IntercomSOC2, GDPR
FreshchatGDPR

How Does Tidio Compare to Competitors?

vs Zendesk

Conversation based pricing by Tidio makes the pricing more consistent than Zendesk’s seat pricing method, which makes it easier to predict how much money you will spend on the product when your team grows. It does not have the extensive ecosystem of Zendesk, but it does have faster AI setup than Zendesk does, and with no additional products or services.

For High-Volume Scalability Tidio would be the better option, however for larger Enterprise Customers looking for the full suite of features, Zendesk would be the preferred choice.

vs Intercom

Tidio has eliminated seat based + usage fees, which can rapidly increase your Intercom costs. While Intercom is more of a Sales & Marketing Automation platform, Tidio has focused purely on Customer Service AI & Chat.

If you are looking to scale your support cost-effectively then Tidio would be the better option, if you are looking to drive Revenue through your Teams then Intercom would be the preferred choice.

vs Freshchat

They are both Per-Seat Options, however Tidio has designed their conversation model to eliminate seat limits as teams expand. Conversely, Freshchat restricts access to additional channels by Tier, whereas Tidio emphasizes its AI Quotas.

Tidio will win when it comes to Team Scaling, however Freshchat will be the better option for Multi-Channel without an AI Focus.

vs LiveChat

LiveChat requires you to purchase separate ChatBot Licensing for LiveChat’s Chatbot capabilities. However, Tidio has bundled AI into their conversation quotas, making it more modern than LiveChat's traditional approach.

Tidio would be the better option for those who are interested in AI-Driven Service, while LiveChat would be the better option for those who need Pure Live Chat Reliability.

What are the strengths and limitations of Tidio?

Pros

  • A conversation-based pricing model allows businesses to scale with volume rather than seats, providing a Cost-Effective solution for Growing Teams.
  • Tidio offers a Free Plan which includes up to 50 conversations allowing businesses to test and/or use on small sites.
  • Fast Implementation: The Live Chat feature can be implemented immediately with little to no complex setup required.
  • AI Lyro Agent: Resolves conversations independently, reducing the workload for Agents.
  • No Per-Seat Fees: Businesses can add Unlimited Operators without seeing an increase in costs.
  • Modular Add-Ons: Businesses only pay for what they utilize (Lyro/Flows).
  • Discounts for Annual Billing: Approximately 17% discount off Yearly Billing.

Cons

  • Complexities around Add-Ons: With Lyro ($39+) and Flows ($29+) businesses may experience unexpected usage-based costs.
  • Strict Conversation Limits: Exceeding these limits may result in Immediate Upgrades being Required.
  • Limited Conversations in Free Plan: Only 50 Billable Conversations Allowed before Charges Apply.
  • Opaque Pricing for Volumes: Businesses may have to contact Sales in order to determine Costs at Higher Tier Levels.
  • Separate AI Quotas: Lyro conversations do NOT count towards Main Limits.
  • Additional Charge for Removing Branded Content: Removal of Branded Content is an additional charge of $20+/mo on the Growth plan.
  • Tiered Support Model: Basic Plans receive Community-only support while 24/5 Support Requires the Growth+ plan.

Who Is Tidio Best For?

Best For

  • Growing e-commerce stores — The pricing of conversation-based pricing will scale perfectly with increased traffic as it is natively integrated into Shopify
  • Small-medium teams (1-20 agents) — With no per-seat fees, expanding your team will be cost neutral compared to both Zendesk and Intercom
  • Volume-based support operations — Predictable growth through the number of conversations rather than arbitrary seat limitations
  • AI-first customer service teams — Routine inquiries are handled by Lyro AI so that humans can focus on complex issues
  • Budget-conscious SMBs — The free tier and low cost of entry will beat out per-seat competitors when you have low volume, similar to other AI-powered chatbot providers

Not Suitable For

  • Enterprise with 50+ agents — Requires custom quotes, does not have the same level of ecosystem and compliance that Zendesk has; consider Intercom Enterprise for larger companies
  • Pure sales/marketing teams — Has limited ability to do outbound/prospecting versus what Intercom specializes in, use a separate tool for your sales team
  • Solopreneurs under 50 convos/mo — Has enough functionality in its basic plan, however, using Lyro AI adds additional costs as your business scales. Consider alternative free options
  • Heavy ticketing workflows — Less mature and less feature-rich than Zendesk's Helpdesk product, may want to look into an IT Service Management platform instead

Are There Usage Limits or Geographic Restrictions for Tidio?

Billable Conversations
50 (Free), 100 (Starter), Custom (Growth/Plus), overages require upgrade
Lyro AI Conversations
0 (Free base), 50 one-off (Starter), 50-500+ (add-on tiers), separate quotas
Flows Visitors/Triggers
100 (Free), Custom tiers from 1000 ($18) to 150k+ ($29+), live chat unlimited
Team Operators
Unlimited across all plans (no per-seat limits)
File Attachments
Larger attachments on Plus/Premium only
History Retention
Basic analytics (Starter+), custom analytics (Premium)
Custom Branding
Growth+ plans or $20/mo add-on
API Access
OpenAPI on Plus/Premium only

Is Tidio Secure and Compliant?

GDPR ComplianceFull compliance with data portability and deletion rights
SSO SupportEnterprise SSO available on Premium plan
Data EncryptionStandard encryption for conversations and customer data
Compliance FeaturesSuper admin role, custom analytics, security services on Premium
Super Admin RoleGranular access controls available on Premium plan
Slack Support IntegrationTeam notifications and conversation routing

What Customer Support Options Does Tidio Offer?

Channels
24/7 with Lyro AI AgentAvailable via ticketing systemMultichannel supportMultichannel supportMultichannel support
Hours
24/7 AI support via Lyro, live agent support during business hours
Response Time
First response under 15 seconds with Lyro AI (75% faster), handles 90% of queries instantly
Satisfaction
4.6/5 on G2 (based on reviews)
Specialized
Lyro AI Agent for automated support across channels
Business Tier
Priority multichannel support and advanced automation for paid plans
Support Limitations
•Free plan limited to 50 AI interactions/month
•Advanced features like full analytics require paid plans
•Limited customization on basic plans

What APIs and Integrations Does Tidio Support?

API Type
REST API available for custom integrations
Authentication
API keys and OAuth supported
Webhooks
Supported for real-time events like new chats and messages
SDKs
JavaScript SDK for widget customization, no official mobile SDKs
Documentation
Comprehensive developer docs with integration guides
Sandbox
Test environment available on free plan with interaction limits
SLA
99.9% uptime for paid plans
Rate Limits
50 interactions/month free, scales with paid tiers (e.g., 300+/month Starter)
Use Cases
Shopify order management, multichannel messaging, custom chatbot flows, analytics export

What Are Common Questions About Tidio?

The Lyro AI Agent learns from your company's website, documentation, and products and can automatically answer up to 90 percent of your customers' questions. This includes answering all types of communications including Live Chat, WhatsApp, Instagram, and Messenger, while also understanding the context of the question and then directing the user to a human agent if they require further assistance. Also allows you to monitor the conversation in real-time and easily transition to a human agent.

Offers a free plan that includes 50 AI interactions per month, paid plans start at $19/month (Starter plan 300 interactions), $49/month (Growth plan unlimited Lyro), and continues to increase in price up to Enterprise plan which is based on custom pricing, annual payment plans provide a discount off the monthly cost and Tidio offers a free trial period.

Tidio offers affordable, AI-powered chatbots and multi-channel communication solutions designed specifically for small businesses, with simple integration and setup, whereas Intercom provides a wide range of features focused around team collaboration and omnichannel support, but at a higher cost and complexity. While Intercom provides a high degree of enterprise-scale support, Tidio provides high levels of automation (up to 90 percent of customer inquiries can be automated).

Data transmitted and stored via Tidio is encrypted, adheres to the GDPR regulations and has enterprise-class security features such as single sign-on (SSO). Additionally, customer data from chats and integrations remain confidential and are not used for training external models.

Tidio is integrated into Shopify for managing orders; and with Facebook Messenger, Instagram, WhatsApp, Gmail, and WordPress for supporting multi-channel communications and commerce tools, including abandoned cart recovery and product recommendation services that can be embedded within chat.

In addition to email support, Tidio also provides a documentation-based help center, which includes community support. Tidio’s AI tools allow for rapid response time for all customers, regardless of subscription level.

Yes, Tidio does offer a free forever plan that includes 50 AI interactions, along with basic functions. At any point you can purchase a paid plan and gain access to unlimited Lyro AI and additional advanced multi-channel functionality — no need for a trial period.

The free plan limits your usage to 50 Lyro AI interactions per month and standard live chat functionality. To enable unlimited automation, advanced analytics and complete multi-channel functionality will require purchasing a Starter Plan ( $19/month) or higher.

Is Tidio Worth It?

With Lyro AI answering approximately 90 percent of its customers' inquiries through multiple channels such as live chat, WhatsApp, and Instagram, Tidio is an excellent solution for small to medium-sized business providing AI-driven automated customer service solutions. Additionally, Tidio's user-friendly interface and low cost make it accessible to most businesses — although the limitations placed upon the free plan may encourage businesses to transition to a paid plan as they grow.

Recommended For

  • E-commerce businesses — small to medium size — who desire cost-effective AI chat support
  • Customer Service Teams — who manage large volumes of customer requests across multiple channels
  • Individuals and teams — who do not have technical expertise but still want to create simple chatbots without having to write code
  • Online Stores — who wish to implement Shopify order management, and utilize cart recovery services using Tidio

!
Use With Caution

  • Sites receiving over 50 free interactions each month — free-tier plan too limited, and upgrades are necessary
  • Enterprise Organizations — who need customized workflow processes, and/or complex ticketing systems
  • Business organizations — who need in-depth integration with their email marketing systems

Not Recommended For

  • Large Organizations — with internal customer service teams — would be better served by Intercom or Zendesk
  • Companies — operating under a budget-free model — the free plan is too restrictive for active use
  • Teams that are more focused on marketing than pure sales teams — using tools like Drift
Expert's Conclusion

Tidio is best suited for small to medium-sized businesses (SMBs) or e-commerce sites that need an affordable way to utilize AI automation for customer service across a variety of channels without being overly complicated.

Best For
E-commerce businesses — small to medium size — who desire cost-effective AI chat supportCustomer Service Teams — who manage large volumes of customer requests across multiple channelsIndividuals and teams — who do not have technical expertise but still want to create simple chatbots without having to write code

What do expert reviews and research say about Tidio?

Key Findings

Tidio is great for AI-powered customer support as Lyro can answer approximately 90% of queries and integrates across multiple channels for SMBs. The free version is capped at 50 interactions per month while paid versions start at $19 per month and include many e-commerce-specific features such as Shopify order management. The software has received high praise for its ease of use (4.6/5 G2 rating) however it does lack deeper levels of customization when compared to larger enterprises.

Data Quality

Good - detailed feature info from official site and reviews (G2, Chatimize, Revoyant). Pricing and exact SLA from multiple sources; some advanced API details inferred from docs.

Risk Factors

!
The limitation of free plans may not be enough to accommodate busier sites
!
May not be the best option for large enterprise organizations looking for complex ticketing systems
!
Requires reliance on AI accuracy to train the knowledge base
Last updated: January 2026

What Additional Information Is Available for Tidio?

Multichannel Focus

Tidio allows you to unify your live chat, WhatsApp, Instagram, Messenger, and email into one dashboard so you can meet your customers where they prefer to communicate and provide AI-powered automation across all channels.

E-commerce Strengths

In addition to the above, Tidio also includes a very deep level of Shopify integration allowing for real-time order tracking, abandoned cart recovery, product recommendation, and direct application of discount codes through the chat experience. Also included are delivery zone checks utilizing Flows.

AI Capabilities

Lyro AI Agent is capable of supporting multiple languages and provides real-time updating of your knowledge base based on your website, PDFs, and manual entry. It also provides conversation take over and smart agent redirection.

Lead Generation

Features like visitor tracking, pre-chat surveys, and auto-collection of data during the chat process assist in converting website visitors. Post-chat surveys assist in gathering feedback for ongoing improvement of your chat experience.

Review Recognition

Highly praised for both user friendliness and automation capabilities (4.6/5 G2), Tidio has been praised by SMBs for its ease of setup and return-on-investment (ROI) in review comments from Chatimize and Revoyant.

What Are the Best Alternatives to Tidio?

  • •
    Intercom: An AI enhanced platform that provides advanced collaboration, shared inbox, and multi-channel support. Although more scalable than Tidio for growing teams, this platform is significantly more expensive and complicated to implement. This is a good fit for mid-market businesses that have the need for advanced team features (intercom.com).
  • •
    Zendesk: A business support suite that includes tickets, automation, and over 1,000 different ways to integrate — is better suited to large enterprise businesses looking for a full-service help desk than it is to businesses looking for an automation tool first, like Tidio — although Zendesk’s support tool has much more functionality than Tidio’s. (https://www.zendesk.com/)
  • •
    Freshdesk: An affordable multi-channel help desk that includes email, chat, and social support — is more geared toward helping with the basics, rather than providing the advanced features you would get from Tidio’s AI based chat support — but Freshdesk does provide many more features for your money. (http://www.freshdesk.com/)
  • •
    Drift: A conversational marketing platform using AI bots to engage and qualify leads in real-time — is more focused on generating new business through qualified leads rather than providing the same level of support as Tidio, but at a similar price point. (http://www.drift.com/)
  • •
    ManyChat: An easy-to-use no-code chatbot builder that specializes in creating chatbots for messaging platforms like Messenger, Instagram, and WhatsApp — is cheaper than Tidio if you are only using these social media platforms for chat, but does not include live chat or e-commerce capabilities. (http://www.manychat.com/)

What Critical Features Comparison Does Tidio Offer?

Natural Language Understanding (NLU)

Lyro AI Agent understands what the user wants and will ask them follow-up questions to clarify their request so that it can have a very natural human-like conversation with the user.

Omnichannel Context Preservation

Tidio provides a way to manage all of your live chat, WhatsApp, Instagram, Messenger, and email interactions in one place; Lyro AI Agent maintains the user's context across all of those different channels.

Multilingual Support

Tidio is able to communicate with users in their native language — including multiple languages and special characters — so that international customers can be communicated with in their own language.

Seamless Handoff to Live Agents

If a user asks for something that is outside of Lyro AI Agent's knowledge base, it can redirect them to the support department — and also allows the operator to take control of the conversation in real-time by enabling conversation control.

No-Code/Low-Code Configuration

The visual chatbot builder provided by Tidio is a non-technical way to build your own custom bots — and is also able to create automated customer journeys through the use of drag-and-drop "flows".

White-Label Customization

The customizable widget feature of Tidio makes it possible to easily create a consistent brand experience and tone of voice — and is seamless to implement.

Multimodal Support

Tidio provides access to order statuses, product recommendations, refunds, etc. via chat; supports advanced functionality for a better experience

Agent Assist Mode

The Tidio AI Reply Assistant is able to convert basic answers into professional looking responses by utilizing GPT-4 technology; assists human agents in their work

What Is Tidio's Integration And Deployment Channels?

Communication Channels
Live chat, WhatsApp, Instagram DMs, Instagram Story reactions, Facebook comments, Messenger; multi-channel support in single dashboard
Email Integration
Connect multiple email inboxes to Tidio for unified communication management alongside live chat and messaging apps
E-commerce Features
Order tracking, product recommendations from chat window, order management (cancellations, shipping address changes, refunds), discount/coupon code distribution, delivery zone checking
Data Sources for Knowledge Base
Multiple information sources in different formats: links, PDF files, and manual entries; instant updates for AI Agent adaptation
Customer Profile Integration
Tags and contact properties for personalization; order history access for customized advice based on past purchases
Automation & Workflows
Create Flows for automated customer journeys; pre-designed conversation Flows for handling busy periods; automated ticket creation from chats and emails
Visitor Tracking
Real-time visibility of website visitors and pages browsed; enables custom advice based on activity patterns

What Technical Specifications Checklist Does Tidio Offer?

Scalability for Traffic Spikes

Tidio can handle an unlimited number of live chats at one time and can also be set to vary the number of chatbot conversations; designed for large-scale support situations (e.g., e-commerce)

HTTPS/TLS Encryption

The Tidio chat widget is very lightweight and has security features that protect the way customers interact with your brand across all platforms

Data Encryption at Rest

Tidio prioritizes users' safety and privacy; uses methods such as visual recognition security and private cloud-based storage to keep customer data safe

Cloud Hosting

Tidio is a cloud-based application; this means it can be accessed from anywhere. It is a Software-as-a-Service (SaaS) model so you do not need any infrastructure to run it

Uptime & Performance Monitoring

Tidio offers real-time conversation tracking and performance metrics; uses a "time saved" calculator to quantify the operational impact of the Lyro AI Agent

Multi-language Model Support

Tidio can support customers in various languages and includes support for international characters; allows for customer communications on a global scale

API Rate Limiting & Throttling

Using Tidio gives the ability to have conversation control; allows for real-time tracking of the amount of conversations and when they are escalated properly

Role-Based Access Control (RBAC)

Tidio allows for multiple operator seats; automatically assigns chats to operators and organizes them into departments; allows for each team to have different levels of permission

What Is Tidio's Compliance And Security Requirements Status?

Data PrivacyTidio takes security and privacy matters seriously; platform includes visual recognition security and private cloud storage for user data protection
Transcript SecurityChat transcripts can be saved for records or sent to clients via email; secure storage of conversation history for compliance and quality assurance
User Blocking CapabilitiesBan users from accessing widget based on IP address; fraud prevention capability for managing problematic interactions
Visitor Data CollectionAutomatic collection of contact details from customers through chat interactions; must comply with data protection and consent requirements
Read Receipt & TrackingPlatform shows if visitors read messages and provides real-time visitor list; ensure compliance with user privacy expectations

How Does Tidio's Industry Use Cases Compare?

IndustryPrimary Use CaseSecondary Use CasesKey Success Metric
E-commerce & RetailOrder tracking and product recommendationsInventory inquiries, returns processing, discount distribution, delivery zone checking, abandoned cart recoveryDeflection rate (40-67%), average order value increase from recommendations, customer satisfaction
Customer Support TeamsAutomated customer question answering via Lyro AI AgentLead generation through chat, pre-chat surveys, ticket routing to departments, offline message collectionTime saved from automation, chatbot answer rate, customer problems solved, support cost reduction
Sales & Lead GenerationLead capture through live chat and automated flowsPre-chat qualification surveys, automated lead magnet distribution, visitor behavior tracking for targetingLead volume captured, lead quality, conversion rate, visitor engagement duration
Multi-channel OperationsUnified customer communication across social and messaging platformsInstagram DM management, Facebook comment responses, WhatsApp support, Messenger integrationResponse time, channel adoption rate, customer satisfaction across channels
Service-based BusinessesAppointment scheduling and booking modificationsFAQ automation, real-time visitor availability indication, customer data collectionBooking deflection rate, appointment no-show reduction, customer satisfaction
Departments & Team OperationsCustomer routing to appropriate department or specialistAutomated ticket creation from chats, department-specific workflows, ticket prioritizationResolution time, first-contact resolution rate, customer satisfaction, ticket quality

What Analytics And Reporting Dashboard Does Tidio Offer?

Time Saved Calculator

Provides a display of how much Lyro AI Agent answered questions; provides a metric of how many customer issues were resolved; displays the actual time savings of using the Lyro AI Agent

Customer Satisfaction Measurement

Allows for collecting customer feedback and assessing the quality of customer service provided after interaction with a representative; allows for measuring customer satisfaction scores

Conversation Analytics

Provides insight into how your target audience is interacting with your support system; provides real-time metrics for how well your chatbot is performing and common conversational patterns

Missed Conversation Tracking

Offers basic analytical data points, including missed conversation count; identifies areas where the coverage may be lacking and if there is a need to add additional staff during peak hours.

Real-time & Top-down Analytics

Displaying the overall impact of the chatbot from a macro level down to individual conversion rates; provides granular insights to help optimize the chatbot and support system

Conversation Transcripts & Export

Transcripts can be saved as records for your company and/or emailed to clients; This helps with Quality Assurance, Training and Compliance Documentation.

Department Performance Comparison

Performance metrics can be tracked from various departments throughout an organization; Identify which teams are performing at a higher level than others.

Visitor Behavior Tracking

View current visitors on your website in real time and view what pages they have visited; Understand how visitors are traveling through your site and viewing their engagement patterns.

Tag & Contact Property Analytics

Using Tags and Contact Properties analyze interaction data by Customer Segments; Measure the Impact of Personalization.

Channel Performance Metrics

Monitor performance across all Live Chat, WhatsApp, Instagram, Messenger and Email Channels; Determine which Communication Channel(s) are producing the most results

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